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Refund policy

Return & Refund Policy

Dar Al-Tawhid

We want you to shop with confidence. Below are answers to common questions about returns and refunds.

1. What is your return policy?

We accept returns within 30 days of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item must be in its original packaging.

  • Proof of purchase (order number or receipt) is required.

2. Which items are not eligible for return?

We do not accept returns for:

  • Used or damaged items (unless damaged during shipping)

  • Digital products (if applicable)

  • Clearance or final sale items

  • Gift cards

3. What if I receive a damaged or wrong item?

If your order arrives damaged or incorrect, please contact us within 7 days of delivery.

Email us with:

  • Your order number

  • Photos of the item

  • A brief description of the issue

We will offer a replacement or full refund at no additional cost.

4. How do I start a return?

To initiate a return:

  1. Email our support team at info@daraltawhid.com

  2. Provide your order number and reason for return.

  3. We will provide return instructions.

Do not send items back without contacting us first.

5. Who pays for return shipping?

  • If the return is due to our error (wrong/damaged item), we cover the return shipping cost.

  • If the return is for any other reason, the customer is responsible for return shipping costs.

Shipping fees are non-refundable unless the return is due to our mistake.

6. When will I receive my refund?

Once we receive and inspect the returned item:

  • Refunds are processed within 5–7 business days

  • Refunds are issued to the original payment method

  • Your bank or payment provider may take additional time to post the refund

7. Can I exchange an item?

Yes. Exchanges are available for the same item if it is defective or damaged.
Contact us to arrange an exchange.

8. What if my package is lost?

If your package is marked delivered but not received, please contact us within 7 days.
We will assist you in investigating the issue with the carrier.

9. How can I contact Dar Al Tawhid?

For any return or refund questions:

Dar Al-Tawhid
Email: info@daraltawhid.com
Phone: 8455365363
Business Address: 130 Rout 59 Unit B101,Airmont.NY.10901